Privacy Policy

This Privacy Policy explains how PyngTrip (“PyngTrip”, “we”, “us”, or “our”) collects, uses, shares and protects your personal information when you use our website pyngtrip.com, contact us, or book our intercity cab services. PyngTrip is a brand operated by the business identified below.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly and information collected automatically:

• Booking & contact details — your name, phone number, pickup and drop-off cities, travel date and time, vehicle preference, number of passengers and luggage, and any details you share when you contact us by phone, form or WhatsApp.
• Communication records — records of calls, SMS and WhatsApp messages exchanged to confirm and manage your booking.
• Usage & device information — IP address, browser type, device information, pages visited and referring URLs, collected automatically through cookies and similar technologies.

We do not knowingly collect sensitive financial information such as full card numbers on our website. Payments, where applicable, are processed by third-party payment providers.

2. How We Use Your Information

• To verify, confirm and manage your cab bookings and assign a suitable verified driver.
• To contact you by phone, SMS or WhatsApp with booking confirmations, driver details, tracking links and support.
• To provide customer support, safety features (such as OTP verification and trip monitoring), and to respond to your requests.
• To operate, maintain, improve and secure our website and services.
• To comply with legal, tax and regulatory obligations.
• With your consent, to send you offers or updates about our services (you can opt out at any time).

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to provide the service:

• Drivers — the assigned driver receives the details required to complete your trip (such as your name, pickup location and contact number).
• Service providers — trusted vendors who help us operate, for example messaging/WhatsApp providers, SMS gateways, mapping and hosting providers, and payment processors, who are permitted to use your data only to perform services for us.
• Legal & safety — where required by law, regulation, legal process, or to protect the rights, property or safety of our users, drivers or the public.

4. Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. We may use analytics and advertising services (such as Google) that set their own cookies. You can control cookies through your browser settings; disabling them may affect some site features.

5. Data Retention

We keep your information for as long as necessary to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When no longer required, we delete or anonymise it.

6. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse, including HTTPS encryption on our website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You may request to access, correct, update or delete your personal information, or ask us to stop sending you promotional messages. To exercise these rights, contact us at hello@pyngtrip.com. We will respond in accordance with applicable law.

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

9. Third-Party Links

Our website may link to third-party sites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact: